Shipping and payments


REGULATIONS

INTERNET e-STORE www.herbaPeru.eu

 

GENERAL TERMS

1. Internet e-store is available at www.herbaperu.eu. It is owned and managed by the following company: Greyblack Marketing & Management Piotr Maskos (VRN: PL-894-116-08-46, REGON: 020991073). The address : ul. Bończyka 5c/5, 51-138 Wrocław, Poland. E-mail : sklep@herbaperu.pl

2. The prices of products displayed in the webstore are in PLN or EUR currency (depending on user choice) and include VAT tax (8% for most items).  The prices do not include shipping costs and payment costs.  

HOW TO BUY

1. Orders can be placed in three ways:

  • order through entering the order form on the webpage www.herbaperu.eu
  • by phone : by calling 00 48 605 403 441
  • by e-mail : sklep@herbaperu.eu

 

ORDER SHIPMENT

1. Purchased items are delivered to the address specified on the order form.

2. We do our best to ship all shipment within 24 hours (workdays).  Orders are shipped following reception of payment unless COD (Cash on Delivery) is specified as shipment form. The account number can be found on www.herbaperu.eu.

AVAILABILITY OF PRODUCTS

1. In a situation when an ordered item is not in our warehouse, the customer will be informed immediately through e-mail or phone and the shipment date will be specified. 

METHODS OF PAYMENT

1. We accept bank account payments to our EUR and PLN accounts.

  • Payment is made following placement of an order to account number (PLN or EUR). The account number is specified in the "Contact" link. 

2. We accept Cash on Delivery payment (only available in Poland)

3. We accept cash payments (only in Poland).

  • Cash payment can be made personally in the company HQ. This needs to be arranged with us. 


DELIVERY OF ORDERED ITEMS

1. The payment depends on the chosen delivery method:

  • shipment by courier
  • shipment by Poczta Polska (Polish post office)
  • personal pick-up at company HQ


Shipments by courier:

1. Enquire by e-mail to find the shipping cost of your order to your country.

Shipment by Poczta Polska (Polish post office):

1. Enquire by e-mail to find the shipping cost of your order to your country.

Personal pick-up at company HQ

1. Contact us to schedule a pick-up.

 

ORDER CANCELLATION

1. An order can be cancelled by e-mail or phone. Just give us the order number and your contact data.

 

INVOICES AND RECEIPTS

1.  We attach a receipt to all shipments.

2.  On special request you can receive a VAT invoice. If you are a company and located within EU (intra-EU) no VAT will be charged. The invoice can be included in the shipment or sent as PDF.

 

RETURNS

1. All ordered items can be returned within 10 days of receiving the shipment without giving an yreason. 

2. If the items is not unpacked and not used we will return full price for that item. We do not return the shipping costs.

3. The amount will be transferred to your bank account. 

4. We do not accept Cash on Delivery returns. 

5. If you plan to return the goods, please let us know in advance.

 

POLICY OF PRIVACY

1. All personal information of our customers is protected from any unauthorized use.

2. The server is properly secured and placed in the protected space of our IT supplier. There is therefore no possibility that personal data can become in any way the property of others.

3. The personal information you provide when you shop in our store is properly protected, we use it only to perform the contract and everything associated with it.

 

SAFETY

1. We are committed to the protection of personal data in accordance with the Act of 29 August 1997 "On the protection of personal data". Customers shopping at  www.herbaperu.eu have the right to inspect their data, to correct it and make a request to discontinue its use for the purposes of the contract.

2. We certify that we never have provided and never will share any personal information of our customers for purposes other than those related to the contract. This applies to both address information and e-mail addresses.

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